Exchanges. If you purchased your Freesat Set Top Box from one of our retailers, you will need to return your Box to them directly

If you're having issues with your box, we recommend you search our FAQs for troubleshooting tips to resolve your issue.

You may be able to cancel your order, so long as it has not been shipped and you have received a dispatch email. Please

will be able to assist with your enquiry. For more information on this process, you can read our returns policy at the footer

again. Due to a change to our internal systems, Freesat ID accounts have been removed from our platform from early June 2024