Why can't I record remotely via the app?

Due to a change to our internal systems, we will be removing Freesat ID accounts from our platform from mid June 2024. As a result of this change, the Remote Record feature on Freesat Mobile Apps on iOS and Android will no longer function.</p> You can continue to enjoy recording your favourite shows on your new and refurbished Freesat Recordable 4K TV Boxes (500GB, 1TB and 2TB). There will be no disruption to your viewing as a result of this change.</p> We understand that this may impact your experience with our product, and we sincerely apologise for any inconvenience this may cause.</p>

What platforms is the Freesat app available on?

The Freesat mobile app is available from the Apple App Store</a> and Google Play store</a>.</p>

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The app / a specific feature isn’t working. What can I do?

If you are having performance issues with the Freesat mobile app, try the following alternatives to try to fix it:

Check your phone has the most up to date OS version as the app may not support older software versions.

If that doesn’t work, uninstall the Freesat app and turn your phone off for 5 minutes. Turn the phone back on and download and install the Freesat app again.

Due to a change to our internal systems, Freesat ID accounts have been removed from our platform from early June 2024. As a result of this change, the Remote Record feature on Freesat Mobile Apps on iOS and Android will no longer function. For more information please visit our service update.

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EVERYONE TV DEVICES LIMITED, Triptych Bankside (North Building), 185 Park Street, London SE1 9SH

Registered Company No: 06250097
VAT Number: GB 916978765

^{Copyright: All content, programme titles, trademarks, artwork and associated imagery are trademarks and/or copyright material of their respective owners. All rights reserved. 95% customers satisfied with Freesat as their TV provider: Based on an online YouGov Plc survey, total sample size was 8341 adults. Fieldwork was undertaken between 28th March 2022 - 15th February 2023. The figures have been weighted and are representative of all UK adults (aged 18+). Over 100 channels: Number correct at the time of publishing, including SD, HD and regional TV variants and radio channels.}

^{*Offer valid from 18.11.2024 until 09.12.2024 at 6pm GMTG. Save £50 on 500GB Recordable 4K TV Boxes (now £179.99, was £229.99) and 1TB Recordable 4K TV Boxes (now £209.99, was £259.99). Prices applicable to the Freesat Webstore, retailer prices may vary. Participating Retailers: Currys, Argos, Euronics, eBay, Richer Sounds and Hughes. Individual retailer terms and conditions will apply. Delivery charges apply and vary according to destination and retailer option. No contract for satellite TV channels. Satellite installation fees may apply. Some optional On Demand content or services (such as Netflix and Prime Video) may cost extra and require paid subscriptions. An internet-connected Freesat (Recordable) 4K TV Box is required to enjoy On Demand. On Demand players may be dependent on broadband speed. 100+ channels is correct at the time of publication, including SD, HD and regional TV variants and radio channels. For a full list of channels, visit freesat.co.uk/channels. A satellite dish and cabling (not included) are required to enjoy satellite TV. If you don’t have a dish, it’s easy to have one installed – visit freesat.co.uk/help. A Recordable 4K TV Box is required to pause, record and rewind live TV. Record up to 4 shows at the same time if your satellite dish has a wideband LNB. For more information on cabling, LNB type and how many shows you can record, visit freesat.co.uk/help.}

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The app / a specific feature isn’t working. What can I do?

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