How do I upgrade my box?

You can see available products and upgrade your box at any point by visiting the Freesat Webstore</a>, or through one of our retail partners</a>.

Why do the older boxes not have the new On Demand players?

We are constantly looking at ways to enhance our service, and the release of our new 4K TV boxes has enabled us to expand our OnDemand offering. Where we can, we will share these content updates across all our devices, but this is not always possible as the technical requirements of many new On Demand players exceeds the technical capabilities of our older generation boxes. YouTube Kids and BritBox are currently only available on the new Freesat 4K TV Boxes. Find out more about our new 4K TV Boxes</a>. Similarly Rakuten is only available on Humax-manufactured Freetime with Freesat set-top boxes.

ITV channel changes; will my region be impacted on my Humax or earlier Freesat device?

Regional channels on ITV will change from 20th October 2020 as part of ITV’s continued commitment to delivering high definition (HD) broadcasting across the majority of ITV regions and subregions on Freesat. To access these channels you may not need to do anything, the right news programme should automatically run on ITV (channel 103), although depending on the make/model of TV or Set Top Box, you may need to complete a channel scan on your device. To see if you were impacted by these changes please check our channel updates</a> page. See also: How to do a channel scan </a> I cant find the channel I'm looking for</a>

Upgrading My Box

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How do I upgrade my box?

You can see available products and upgrade your box at any point by visiting the Freesat Webstore, or through one of our retail partners.
Read More
Why do the older boxes not have the new On Demand players?

We are constantly looking at ways to enhance our service, and the release of our new 4K TV boxes has enabled us to expand our OnDemand offering. Where we can, we will share these content updates…
Read More
ITV channel changes; will my region be impacted on my Humax or earlier Freesat device?

Regional channels on ITV will change from 20th October 2020 as part of ITV’s continued commitment to delivering high definition (HD) broadcasting across the majority of ITV regions and subregions on…
Read More

Still Stuck?

EVERYONE TV DEVICES LIMITED, Triptych Bankside (North Building), 185 Park Street, London SE1 9SH

Registered Company No: 06250097
VAT Number: GB 916978765

^{Copyright: All content, programme titles, trademarks, artwork and associated imagery are trademarks and/or copyright material of their respective owners. All rights reserved. 95% customers satisfied with Freesat as their TV provider: Based on an online YouGov Plc survey, total sample size was 8341 adults. Fieldwork was undertaken between 28th March 2022 - 15th February 2023. The figures have been weighted and are representative of all UK adults (aged 18+). Over 100 channels: Number correct at the time of publishing, including SD, HD and regional TV variants and radio channels.}

^{*Offer valid from 18.11.2024 until 09.12.2024 at 11:59pm. Save £50 on 500GB Recordable 4K TV Boxes (now £179.99, was £229.99) and 1TB Recordable 4K TV Boxes (now £209.99, was £259.99). Prices applicable to the Freesat Webstore, retailer prices may vary. Participating Retailers: Currys, Argos, Euronics, eBay, Richer Sounds and Hughes. Individual retailer terms and conditions will apply. Delivery charges apply and vary according to destination and retailer option. No contract for satellite TV channels. Satellite installation fees may apply. Some optional On Demand content or services (such as Netflix and Prime Video) may cost extra and require paid subscriptions. An internet-connected Freesat (Recordable) 4K TV Box is required to enjoy On Demand. On Demand players may be dependent on broadband speed. 100+ channels is correct at the time of publication, including SD, HD and regional TV variants and radio channels. For a full list of channels, visit freesat.co.uk/channels. A satellite dish and cabling (not included) are required to enjoy satellite TV. If you don’t have a dish, it’s easy to have one installed – visit freesat.co.uk/help. A Recordable 4K TV Box is required to pause, record and rewind live TV. Record up to 4 shows at the same time if your satellite dish has a wideband LNB. For more information on cabling, LNB type and how many shows you can record, visit freesat.co.uk/help.}