Why does my box squeak?

While in standby your Set Top Box will regularly check for updates issued by Freesat to fix bugs and introduce new features. When it finds a new update your Box will automatically restart to install it.

During this process you may hear a short squeak and notice that the light on the front of your Box changes colour. This is completely normal and nothing to be concerned about.

Once the update is complete your Box will operate as normal and the sound should subside. If you continue to hear unusual or unexpected sounds from your box please contact our customer team for further support.