Question 1

How do I change the language on Freesat?

Accepted Answer

You can change the language of the Freesat interface to English Welsh and Gaelic.

Changing the language through the settings menu:

Press the home button on the remote.
Select the settings menu from the cog symbol on the top right of the screen.
Select the Accessibility & Language option and press the OK button.
Please then select the language option and select your preferred language.
Please then select save and close and press the OK button on the remote.

Question 2

How do I adjust the size of the tiles on Freesat?

Accepted Answer

You can adjust the sizes of the tiles that you see across Freesat screens making them smaller or larger to make it easier for visually impaired viewers to view them on screen.

Adjusting tile size through the settings menu:

Press the home button on the remote.
Select the settings menu from the cog symbol on the top right of the screen.
Select the Accessibility & Language option and press the OK button.
Please then select the tile size option and select your preferred size.
Please then select save and close and press the OK button on the remote.

Question 3

How do I turn on Audio Beep Assistance?

Accepted Answer

Audio beep assistance is a feature that provides audible alerts or beeps to guide users through specific actions.

Turning Audio Beep Assistance on through the settings menu:

Press the home button on the remote.
Select the settings menu from the cog symbol on the top right of the screen.
Select the Accessibility & Language option and press the OK button.
Please then select the audio beep assistance option and select on or off.
Please then select save and close and press the OK button on the remote.

Question 4

How do I access Audio Descriptions on Freesat?

Accepted Answer

Some programmes are audio described for viewers with sight problems, from soaps and dramas to children’s TV and films.

To access them, either press the Audio Description button (This can be found on the bottom right of your Freesat remote and is marked AD) on your set-top box or TV's remote control, or select the settings menu from the cog symbol on the top right hand of the Freesat home screen and select “Accessibility & Language”.

Turning Audio Description on through the settings menu:

Press the home button on the remote.
Select the settings menu from the cog symbol on the top right of the screen.
Select the Accessibility & Language option and press the OK button.
Please then select the audio description option and select on or off.
Please then select save and close and press the OK button on the remote.

Question 5

How Do I Access Subtitles on Freesat?

Accepted Answer

Some programmes are subtitled for people with hearing problems, from soaps and dramas to children’s TV and films.

To access them, either press the Subtitle button (This can be found on the bottom left of your Freesat remote and is marked Sub) on your set-top box or TV's remote control, or select the settings menu from the cog symbol on the top right hand of the Freesat home screen and select “Accessibility & Language”.

Turning Audio Description on through the settings menu:

Press the home button on the remote.
Select the settings menu from the cog symbol on the top right of the screen.
Select the Accessibility & Language option and press the OK button.
Please then select the Subtitle Display option and select on or off.
Please then select save and close and press the OK button on the remote.

Question 6

How do I turn on High Contrast Mode?

Accepted Answer

In addition to Subtitles and Audio Description we also have another accessibility feature called High Contrast Mode, this is an accessibility feature that increases the picture contrast to make it easier for visually impaired viewers to read text on screen.

Turning High Contrast Mode on through the settings menu:

Press the home button on the remote.
Select the settings menu from the cog symbol on the top right of the screen.
Select the Accessibility & Language option and press the OK button.
Please then select the High Contrast Mode option and select on or off.
Please then select save and close and press the OK button on the remote.

Question 7

How can I adjust Lip Sync?

Accepted Answer

Connecting external speakers to your Freesat Box can cause the sound to fall slightly out of sync.

If this happens go to Settings by selecting the cog symbol on the top right hand of the Freesat Home screen, select Picture & Sound and then Lip Sync where you can change the setting to realign the audio to your picture.

Question 8

Why are Subtitles and Audio Description only available on some channels/programmes?

Accepted Answer

These features are managed by individual channels so unfortunately we cannot control or guarantee which channels or programmes have subtitles or audio description.

You can check out the full Freesat channels list here.

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How can I adjust Lip Sync?

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