I'm receiving no signal on my Humax / Manhattan box

Extreme weather conditions (such as driving rain, strong winds or snow) can affect the satellite signal. In the event of calm weather and your Freesat box or TV reporting no signal there are a few steps you can take to try and resolve it. First, make sure all the connections at the back of the box/TV to the dish are securely tightened; then try doing a channel scan, or first time install to see if this restores any lost channels. In the event that this doesn't resolve the issue, there may be a problem with either the alignment of the dish, or some interference in the LNB (the protrusion at the end of the dish that the wires connect to). If this is the case, then you might need to contact an installer to come and look at your satellite dish.

I'm missing channels on my Humax / Manhattan box

If you encounter channels missing from your TV guide, put your Set Top box into standby for 30 seconds and then switch it back on again. This should see everything restored; If this does not work you’ll need to do a quick 'Freesat channel scan'. If you do perform a Freesat channel scan, it’s worth making a note of your scheduled recordings and re-setting them once the scan is complete to be sure you won’t miss out. You can view a full list of channels available on Freesat here</a>.

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My Humax box is not turning on

The first thing to check is that the power unit is working properly.

If no light is on, then the power unit isn’t working so may need replacing. If this is the case, the best thing to do is to call our Contact Centre

It may be that your Humax box is faulty, if your box no longer falls within the warranty period (please check your receipt and any guarantee you may have), then you may want to upgrade to a new 4K TV model. You can browse our range on the Freesat webstore.

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EVERYONE TV DEVICES LIMITED, Triptych Bankside (North Building), 185 Park Street, London SE1 9SH

Registered Company No: 06250097
VAT Number: GB 916978765

^{Copyright: All content, programme titles, trademarks, artwork and associated imagery are trademarks and/or copyright material of their respective owners. All rights reserved. 95% customers satisfied with Freesat as their TV provider: Based on an online YouGov Plc survey, total sample size was 8341 adults. Fieldwork was undertaken between 28th March 2022 - 15th February 2023. The figures have been weighted and are representative of all UK adults (aged 18+). Over 100 channels: Number correct at the time of publishing, including SD, HD and regional TV variants and radio channels.}

^{*Offer valid from 18.11.2024 until 09.12.2024 at 11:59pm. Save £50 on 500GB Recordable 4K TV Boxes (now £179.99, was £229.99) and 1TB Recordable 4K TV Boxes (now £209.99, was £259.99). Prices applicable to the Freesat Webstore, retailer prices may vary. Participating Retailers: Currys, Argos, Euronics, eBay, Richer Sounds and Hughes. Individual retailer terms and conditions will apply. Delivery charges apply and vary according to destination and retailer option. No contract for satellite TV channels. Satellite installation fees may apply. Some optional On Demand content or services (such as Netflix and Prime Video) may cost extra and require paid subscriptions. An internet-connected Freesat (Recordable) 4K TV Box is required to enjoy On Demand. On Demand players may be dependent on broadband speed. 100+ channels is correct at the time of publication, including SD, HD and regional TV variants and radio channels. For a full list of channels, visit freesat.co.uk/channels. A satellite dish and cabling (not included) are required to enjoy satellite TV. If you don’t have a dish, it’s easy to have one installed – visit freesat.co.uk/help. A Recordable 4K TV Box is required to pause, record and rewind live TV. Record up to 4 shows at the same time if your satellite dish has a wideband LNB. For more information on cabling, LNB type and how many shows you can record, visit freesat.co.uk/help.}

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My Humax box is not turning on

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