Consumer Connectable Product Security Document

We take great pride in the quality and safety of our products, and our commitment to ensuring that they meet the highest standards.

We do value customer feedback. If you have any concerns or questions regarding the safety of your Freesat product or have identified a vulnerability with one of our Freesat products please do not hesitate to reach out to our customer team who will be happy to address any concerns you may have. For details on how to contact our customer team, please visit our Contact Us page.

If you do not require immediate support and simply wish to inform us of your concerns, you can do so by completing the web form here. It is not a requirement to share your contact details, however if you would like to receive a reply from the customer team, please enter your email address. Freesat will process your data in accordance with our Privacy Notice

In accordance with Part 1 of Product Security and Telecommunications Infrastructure Act 2022 and Schedule 1 of The Product Security and Telecommunications Infrastructure (Security Requirements for Relevant Connectable Products) Regulations 2023, the defined support period during which Freesat products shall receive security updates runs until 31 March 2025. For more information see the document attached.

EVERYONE TV DEVICES LIMITED, Triptych Bankside (North Building), 185 Park Street, London SE1 9SH

Registered Company No: 06250097
VAT Number: GB 916978765

^{Copyright: All content, programme titles, trademarks, artwork and associated imagery are trademarks and/or copyright material of their respective owners. All rights reserved. 95% customers satisfied with Freesat as their TV provider: Based on an online YouGov Plc survey, total sample size was 8341 adults. Fieldwork was undertaken between 28th March 2022 - 15th February 2023. The figures have been weighted and are representative of all UK adults (aged 18+). Over 100 channels: Number correct at the time of publishing, including SD, HD and regional TV variants and radio channels.}

^{*Offer valid from 18.11.2024 until 09.12.2024 at 11:59pm. Save £50 on 500GB Recordable 4K TV Boxes (now £179.99, was £229.99) and 1TB Recordable 4K TV Boxes (now £209.99, was £259.99). Prices applicable to the Freesat Webstore, retailer prices may vary. Participating Retailers: Currys, Argos, Euronics, eBay, Richer Sounds and Hughes. Individual retailer terms and conditions will apply. Delivery charges apply and vary according to destination and retailer option. No contract for satellite TV channels. Satellite installation fees may apply. Some optional On Demand content or services (such as Netflix and Prime Video) may cost extra and require paid subscriptions. An internet-connected Freesat (Recordable) 4K TV Box is required to enjoy On Demand. On Demand players may be dependent on broadband speed. 100+ channels is correct at the time of publication, including SD, HD and regional TV variants and radio channels. For a full list of channels, visit freesat.co.uk/channels. A satellite dish and cabling (not included) are required to enjoy satellite TV. If you don’t have a dish, it’s easy to have one installed – visit freesat.co.uk/help. A Recordable 4K TV Box is required to pause, record and rewind live TV. Record up to 4 shows at the same time if your satellite dish has a wideband LNB. For more information on cabling, LNB type and how many shows you can record, visit freesat.co.uk/help.}