Where can I track my parcel delivery?

You can check the status of your delivery using the DHL track and trace service. To do this you can use the tracking link in your dispatch email. If you cannot find your dispatch email you may want to check your spam or junk folder. Alternatively, please contact</a> our Customer Support Team with your order details to hand and they can provide you with your tracking number.

My box arrived damaged, what should I do?

If your box arrived damaged from delivery please contact</a> our Customer Support Team who can help. You may be asked to provide photos and a description of the state it arrived in to help review your enquiry.

How can I change my delivery address?

If you order hasn't been shipped, you will be able to update your delivery address. We recommend you contact</a> our Customer Support Team with your order details to hand to find out what is possible.

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Do you deliver to my area?

Delivery is free throughout mainland UK and Northern Ireland, however we do not ship to delivery addresses located in the Isle of Man and the Channel Islands. One of our retail partners may deliver to your area.

One of our retail partners may deliver to your area:

Jersey	Amazon \| Richer Sounds
Guernsey, Sark	Amazon \| Richer Sounds
Isle of Man	Amazon \| Richer Sounds \| Currys PC World

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EVERYONE TV DEVICES LIMITED, Triptych Bankside (North Building), 185 Park Street, London SE1 9SH

Registered Company No: 06250097
VAT Number: GB 916978765

^{Copyright: All content, programme titles, trademarks, artwork and associated imagery are trademarks and/or copyright material of their respective owners. All rights reserved. 95% customers satisfied with Freesat as their TV provider: Based on an online YouGov Plc survey, total sample size was 8341 adults. Fieldwork was undertaken between 28th March 2022 - 15th February 2023. The figures have been weighted and are representative of all UK adults (aged 18+). Over 100 channels: Number correct at the time of publishing, including SD, HD and regional TV variants and radio channels.}

^{*Offer valid from 18.11.2024 until 09.12.2024 at 11:59pm. Save £50 on 500GB Recordable 4K TV Boxes (now £179.99, was £229.99) and 1TB Recordable 4K TV Boxes (now £209.99, was £259.99). Prices applicable to the Freesat Webstore, retailer prices may vary. Participating Retailers: Currys, Argos, Euronics, eBay, Richer Sounds and Hughes. Individual retailer terms and conditions will apply. Delivery charges apply and vary according to destination and retailer option. No contract for satellite TV channels. Satellite installation fees may apply. Some optional On Demand content or services (such as Netflix and Prime Video) may cost extra and require paid subscriptions. An internet-connected Freesat (Recordable) 4K TV Box is required to enjoy On Demand. On Demand players may be dependent on broadband speed. 100+ channels is correct at the time of publication, including SD, HD and regional TV variants and radio channels. For a full list of channels, visit freesat.co.uk/channels. A satellite dish and cabling (not included) are required to enjoy satellite TV. If you don’t have a dish, it’s easy to have one installed – visit freesat.co.uk/help. A Recordable 4K TV Box is required to pause, record and rewind live TV. Record up to 4 shows at the same time if your satellite dish has a wideband LNB. For more information on cabling, LNB type and how many shows you can record, visit freesat.co.uk/help.}

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Do you deliver to my area?

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