Contact us

Our Customer Team is available to help you during the opening hours listed below.

Monday: 09:00 - 18:00
Tuesday: 09:00 - 18:00
Wednesday: 09:00 - 18:00
Thursday: 09:00 - 18:00
Friday: 09:00 - 18:00
Saturday: closed
Sunday: closed

You can chat to us using the "Chat" widget in the bottom right of the screen.

You can call us on: 0345 313 0051.

You can reach out to us on Twitter at @Freesatadvice.

Outside of our opening hours you can leave a message via the "Support" widget in the bottom right of the screen and we'll reply to you via email.

If you are an Independent Retailer or Distribution partner, please use retail.help@freesat.co.uk for support.

If you would like to inform us about a Freesat product safety concern or vulnerability, please visit the Consumer Connectable Product Security page.

Freesat will process your data in accordance with our Privacy Notice.

EVERYONE TV DEVICES LIMITED, Triptych Bankside (North Building), 185 Park Street, London SE1 9SH

Registered Company No: 06250097
VAT Number: GB 916978765

^{Copyright: All content, programme titles, trademarks, artwork and associated imagery are trademarks and/or copyright material of their respective owners. All rights reserved. 95% customers satisfied with Freesat as their TV provider: Based on an online YouGov Plc survey, total sample size was 8341 adults. Fieldwork was undertaken between 28th March 2022 - 15th February 2023. The figures have been weighted and are representative of all UK adults (aged 18+). Over 100 channels: Number correct at the time of publishing, including SD, HD and regional TV variants and radio channels.}

^{*Offer valid from 18.11.2024 until 09.12.2024 at 6pm GMTG. Save £50 on 500GB Recordable 4K TV Boxes (now £179.99, was £229.99) and 1TB Recordable 4K TV Boxes (now £209.99, was £259.99). Prices applicable to the Freesat Webstore, retailer prices may vary. Participating Retailers: Currys, Argos, Euronics, eBay, Richer Sounds and Hughes. Individual retailer terms and conditions will apply. Delivery charges apply and vary according to destination and retailer option. No contract for satellite TV channels. Satellite installation fees may apply. Some optional On Demand content or services (such as Netflix and Prime Video) may cost extra and require paid subscriptions. An internet-connected Freesat (Recordable) 4K TV Box is required to enjoy On Demand. On Demand players may be dependent on broadband speed. 100+ channels is correct at the time of publication, including SD, HD and regional TV variants and radio channels. For a full list of channels, visit freesat.co.uk/channels. A satellite dish and cabling (not included) are required to enjoy satellite TV. If you don’t have a dish, it’s easy to have one installed – visit freesat.co.uk/help. A Recordable 4K TV Box is required to pause, record and rewind live TV. Record up to 4 shows at the same time if your satellite dish has a wideband LNB. For more information on cabling, LNB type and how many shows you can record, visit freesat.co.uk/help.}